Returns & Exchanges

 Please be aware that there are no refunds offered for online purchases, at this time. We are happy to exchange/swap a product for a different size, should the size you order not be best suited for you. There are no refunds on products or shipping.

 Custom ordered products, special orders or products on sale or closeout are NOT eligible for return or exchange. All sales on these items are deemed final.

 For footwear, we suggest that you try on a clean carpeted surface. Efe Suzani will not accept merchandise where the soles have been worn or marked up. Original packaging and boot bags/boxes are required for all returns.  

 Due to the unique, hand-crafted nature of your order, in many cases, the product you ordered may be on backorder. Please note that your credit card will be charged in full to initiate your order. Please be patient if what you ordered is on back order. If not already in production, typical production time may be 1-3 weeks. We will communicate to you when the item you ordered is on backorder and give you an estimated delivery time either by phone or email. You agree that if your product is on back order and can not be delivered right away, that this does NOT entitle you to a refund. Please understand our products are exclusive and hand crafted and we are working hard to get you the best, as fast as possible!

 Due to the use of natural hides, you understand and agree that these products can and will have different tints, variations and symmetry. Although all products will be very similar, there are variations from one boot to another. Even each individual boot can have some differences from it’s’ mate. Because they are natural hides and hand crafted, we can not control with machined perfection and replicate every pair exactly the same. But as per our terms and conditions, please understand all of the above do not entitle you to a refund. By completing a purchase, you agree to this and all of the terms and conditions.